We Ship Fast!
Are you one of those "I'll-pay-extra-get-me-my-stuff-now" people? I sure am! I want everything instantaneously. So, The Blissful Cat ships FAST…sometimes the same day, virtually always the next day (not counting Sunday and postal holidays). If we have a blizzard, zombie apocalypse or bear attack, you will be notified if said disaster delays your order. Unless the bear eats your order.
Your order is wrapped up, packed in a bubble envelope and sent First Class USPS or Priority Mail Your order is shipped with 24-48 hours of receipt
Your tracking info is automatically sent via email
Check email and spam folder for the Tracking Info email or add firstname.lastname@example.org to your Happy Email List
Absolutely everything ships free in the USA
Over $50 and your order is bumped up to Priority
Rates are the exact rates charged by the USPS. The cart configures the rate based on the weight of the items purchased and the country of the final destination.
International customers – Tracking Information stops in Chicago, IL as that is where the packages leave the USA. IT does not mean it is “stuck” in Chicago, it means your package is on the metal bird and on its way!
Our shipping program automatically fills out the Customs Forms and we follow the letter of the law on all Customs Declarations.
Here is the corporate sounding info on customs - we go by the rules!
The buyer/recipient is responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance are your responsibility. We have no control over these charges, of course. If you are concerned about possible charges please check with your Customs office and/or Postal Service.
The Blissful Cat is not responsible for any tariffs or taxes imposed by your country.
Please be aware that when customs clearance procedures are required, it can cause delays that are out of our control. All international orders will have full value declared on customs forms.
#1 Track it! if you cannot find your tracking info contact us and we will track it and send you info (check your spam folder first!) Tracking is only as good as the individual mail centers and mail carriers are at actually scanning – give your package 2-3 days after last tracking update to arrive before worrying Keep in mind that once we give it to the USPS we have done our part. It is up to the USPS to do their part
If the tracking info says package was delivered and you don’t have it, don’t despair, we have options.
Sometimes postal carriers scan or mark packages as delivered when they leave for their route, but you may not actually get it for another day or so. Annoying, but it happens on occasion (make that kinda often).
TIP! THIS WORKS! Print out the tracking info saying your package was delivered and leave it in mailbox with a note. In the note tell your carrier you did not receive the package and ask what you should do next (this works way more often than you might think). Yes, ask them to be your postal hero! You know flies and honey! Check with anyone else in your household who may have picked up the package and forgot to tell you (it happens, I have found MY important mail under the husband’s truck seat)
Check with neighbors, especially if packages have been mis-delivered before
If no luck with any of these steps THEN contact us.
Please be sure you have provided us with the CORRECT MAILING ADDRESS.
Send an email with ADDRESS CORRECTION in Subject Line, call or text.
If we have to reship due to your giving us an incorrect address you will be charged for the postage/shipping costs
We ship FAST, if you realize you gave us an incorrect mailing address when you get your tracking info it is too late
Once the package leaves here we have NO control over how the Postal Service handles it, oh I wish!
All mistakes are blamed on the husband. Period.
Contact us and we will figure it out (even if it IS Steve’s fault)
Seriously, we will make it right, please contact us or call 1.855.364.2547
Our all natural products may melt in temperatures of over 85-90 degrees Fahrenheit aka in a metal postal truck.
If the temperature is over high 80s F when your order arrives pop the entire package into the refrigerator for 10-15 minutes Even if the product melted, it will solidify quickly with no harm done to the efficacy of your butters.
On VERY rare occasions shea butter will form fat bubbles when it solidifies that may feel “grainy.” The fat bubbles melt upon application and do not hurt the product's mojo
FREE FREEZER PACK (DURING SUMMER)
FREE freezer pack with USPS Priority Mail USA Priority Mail orders placed on Friday or Saturday will ship on Monday to reduce actual transit time, unless you tell us to ship immediately
Common sense rule: Freezer pack not included if temperatures are moderate here and at destination
We are located in far, FAR northern Minnesota. It gets brutally cold here in the winter. Nose freezing shut, cars don't crank cold, science fiction cold.
In the winter coldest months, your items may arrive in a hockey puck state in honor of Minnesota. Please give your items time to come to room temperature before trying to use.
You can stick it in a pocket or put it in the sun to warm up, but please, no microwaving (yikes).